On Da Booth Shop

Delivery & Returns

Last updated 3 October 2026

Delivery

• We deliver to addresses in the United Kingdom.
• The delivery cost is shown before you pay.
• Orders are usually dispatched within 3 to 5 working days. Pre-order items are dispatched once they are in stock, and we’ll email you when yours is on its way.
• Free caps for session artists are handed over on the day of your session.

Returns (14 days)

Changed your mind? You can cancel your order within 14 days of receiving it, for any reason.

• Email ondabooth@gmail.com with your name, order details and which item you’re returning.
• Send the item back by post within 14 days of telling us. Items should be unused and in their original condition.
• You pay the cost of return postage unless the item is faulty or we sent the wrong one. We recommend a tracked service.
• We refund the item price and your original standard delivery charge within 14 days of receiving the return, to your original payment method.

Exchanges

Want a different colour? Return the cap as above and place a new order, or email us and we’ll help swap it if stock allows.

Faulty or wrong items

If your item arrives faulty, damaged or isn’t what you ordered, email us within 30 days with a photo. We’ll replace it or give you a full refund, including postage. This doesn’t affect your legal rights.

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